![]() The crown is the knob on the side of the watch that you use to set the time and date, while the stem is the little metal rod that attaches the crown to the movement. Swatch watches with metal bracelets can usually be adjusted by up to two links, while Swatch watches with leather straps can usually be shortened or lengthened by a few holes. If your Swatch watch is too big or small for your wrist, you can usually have it resized by a Swatch store or authorized service center. You can find a lot of 3rd party straps and bands that fit these models on Amazon. In my experience, most swatch bands pop off with the use of a spring pen. ![]() You can also bring it to a Swatch store or authorized service center and they’ll change it out for you. If your Swatch watch band or strap is damaged or needs to be replaced, you can usually do this yourself by purchasing a new band or strap from Swatch. Swatch uses synthetic sapphire for their top-of-the-line Swatch SISTEM51 models, so if you have one of these watches you’ll want to take it to an authorized service center. If you have a Swatch with a sapphire crystal, you’ll need to take it to an authorized service center for repair as sapphire crystals can only be cut by diamond-tipped tools. For some scratches you may be able to buff them out yourself. Swatch recommends taking your watch to an authorized service center for this repair, but you could also bring it to a local watchmaker or jeweler. Swatch watches use mineral crystals, which are less scratch resistant than sapphire crystals but are still pretty tough. Replacing the crystal on your Swatch watch is a pretty easy and inexpensive fix. The cases are usually not to difficult to open. Most swatches that have a battery use a button cell. The Swatch Group has over 3,000 Swatch stores worldwide where you can purchase Swatch watches and accessories, and have your watch serviced.įor the most part, taking a swatch watch to a local watch repair shop or changing yourself is a pretty low risk given the cost of these timepieces. When your Swatch watch needs a battery replacement, you can visit any Swatch store or authorized service center. Watches that have been tampered with by unauthorized persons or altered in any way.Any damage to the watch caused by abnormal or abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch, and/or non-observance of the use directions provided by Swatch Ltd.A crystal that is scratched the changing of colors and/or materials in non-metallic straps and chains, like leather, plastic, textile, or velcro peeling plating.This manufacturer’s warranty does not cover: The international warranty is only valid if the warranty certificate is dated, fully completed, and stamped by an official Swatch dealer. warrants your Swatch watch for 24 months from the date of purchase against material and manufacturing defects existing at the time of delivery, under the terms and conditions stated. If your issue is covered by warranty they will not honor it with a free repair or parts. However, they cannot promise their work nor guarantee it in any way. Local shops typically have shorter wait times, and you can talk directly to the technician. While a local watch repair shop or jeweler can technically fix it, Swatch has the right to void the warranty if they find out that there was improper repair or modification. The entire process from sending off your watch to receiving it back takes 8-10 weeks in total though this wait time may seem extensive, it’s worth the wait for a high-quality repair job! Local Repair Options After they receive your watch through the mail, customer service will reach out to you directly. Each location has an address and customer service number and/or email you can reach out to.ĭealing with an authorized Swatch service center may feel like a difficult process, but it’s quite simple.įirst, you need to contact customer service before mailing in your watch. To have your Swatch watch repaired, simply go to their website and use the service center location finder. There are multiple service centers located around the world with multiple locations in North America, South America, Africa, Asia, Europe, and Oceania. Swatch provides two options for authorized repairs: visiting a Swatch store or taking it to an authorized service center. Who Can Perform an Authorized Swatch Repair Near Me
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